Found Description
Launch your tech career as a Software Support Specialist with EventConnect. Deliver crucial Tier 1 support for our software platform while enhancing customer experience and resolving issues.
In this entry-level role on the Operations team, you will directly assist customers in navigating the EventConnect platform. You'll develop in-depth knowledge of software functionality and address user inquiries related to reservations and workflow processes. This position is ideal for tech enthusiasts eager to learn and grow within the industry, with potential pathways to technical roles based on performance and company needs.
Key Responsibilities:
• Provide Tier 1 technical support to customers
• Troubleshoot event-related issues and configurations
• Reproduce and document customer-reported issues
• Document support interactions and known issues
• Collaborate with internal teams to share insights
Requirements:
• Background in development or programming
• Familiarity ...
In this entry-level role on the Operations team, you will directly assist customers in navigating the EventConnect platform. You'll develop in-depth knowledge of software functionality and address user inquiries related to reservations and workflow processes. This position is ideal for tech enthusiasts eager to learn and grow within the industry, with potential pathways to technical roles based on performance and company needs.
Key Responsibilities:
• Provide Tier 1 technical support to customers
• Troubleshoot event-related issues and configurations
• Reproduce and document customer-reported issues
• Document support interactions and known issues
• Collaborate with internal teams to share insights
Requirements:
• Background in development or programming
• Familiarity ...
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