Entry-Level IT Support Specialist Burnaby

Launch your career with 18 Wheels Logistics as an Entry-Level IT Support Specialist in Burnaby, British Columbia. This full-time position requires a solid background in troubleshooting and user support.
As an IT Support Specialist (Tier 2), you will bridge day-to-day user support and infrastructure management. This role involves onboarding processes, user account management, and basic troubleshooting in network and physical security systems. We value candidates with a strong problem-solving mindset and dedication to creating a secure work environment.
Key Responsibilities:
• Manage onboarding and offboarding processes for users
• Utilize Microsoft Admin Tools for user management
• Configure and monitor network settings using UniFi
• Assist in basic infrastructure troubleshooting tasks
• Diagnose and repair physical hardware issues
Requirements:
• 2–4 years in Helpdesk or Tier 2 Support role
• Intermediate proficiency in Microsoft 365 Admin Center
• Unde...