Entry-Level Field Service Technician Role

Start your technical career as an Entry-Level Field Service Technician with Xerox in Peterborough, Ontario. Focus on delivering quality service while honing your electro-mechanical troubleshooting skills.
Xerox is expanding its Technical Services division and is looking for enthusiastic technicians to enhance customer satisfaction. In this full-time role, you'll receive training and directly address device issues, utilizing your background in fields like HVAC or automotive mechanics. Achieving key performance metrics is essential, enhancing customer relationships through quick response times and first-contact resolutions.
Key Responsibilities:
• Ensure devices are functioning properly through outstanding service
• Utilize training for effective electro-mechanical repairs
• Achieve 5 service calls daily with 50% first-time fix rate
• Respond to requests within a 2–4 hour window
• Manage parts costs to minimize operational expenses
Requirements:
• Previous elec...