Entry-Level Contact Centre Adviser Manchester

Embark on a rewarding career as an Entry-Level Contact Centre Adviser with Citizens Advice Manchester. This role offers training to help you assist clients with essential support needs.
Located in the heart of Manchester, this opportunity provides a friendly, professional work environment without unsociable hours. Ideal for compassionate individuals with excellent listening skills, the role focuses on helping clients address issues regarding benefits, consumer law, and housing. Ongoing training and support are provided, ensuring you thrive in your new position.
Key Responsibilities:
• Conduct initial assessments of clients’ needs
• Offer clear, basic advice and self-help information
• Arrange further support as necessary
• Guide clients on their rights and potential actions
• Participate in training and development opportunities
Requirements:
• Previous customer service experience preferred
• Excellent communication skills required
• Ability to work sen...