Enterprise Telecom Technical Analyst - Incident Lead

MicroSourcing in Taguig is seeking a Service Centre Technical Analyst (B2B AU Telco) to join a high‑performing onsite team. You will be the technical expert handling complex network and infrastructure issues for Enterprise customers.

The role requires strong incident management, cross‑team collaboration, and a customer‑centric mindset. You will manage incidents, coordinate with TAC and MIM, coach junior specialists, and ensure clear communication and strict SLA adherence across call and