Found Description
Job Overview
At Tanium, Enterprise Services Engineers (ESEs) serve customers as hands‑on experts for remote and on‑site engagements. ESEs operate in a highly team‑based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers, contributing to customer success by operating and maintaining the Tanium platform and its modules to achieve operations, risk, compliance, asset, and security outcomes.
What You’ll Do
- Work closely with customers to operationalize, administer, and maintain the Tanium Platform, solving complex technical issues independently or with teammates.
- Identify opportunities for customers to gain greater value from the Tanium platform.
- Consistently and cogently address customer needs through strong verbal and written communication.
- Conduct daily health‑checks on assigned accounts and collaborate with Technical Support Engineers on strategic custo...