Found Description
SUMMARY
The Enterprise Service Desk Engineer is a senior role responsible for maintaining and supporting multi-tenant Citrix, Exchange, VMware, and datacenter environments. You will handle escalated issues, ensure platform stability through proactive monitoring, and manage critical hosted infrastructure across Windows Server, networking, and virtualization technologies. The position requires strong technical expertise, clear communication, and the ability to identify and resolve complex problems quickly. You will work closely with Helpdesk teams and vendors, provide periodic after-hours escalation support, and deliver regular updates on tickets and projects. Success is measured by your ability to resolve escalations efficiently, maintain high uptime, and contribute to a reliable and collaborative operational environment.
JOB RESPONSIBILITIES
Respond to escalated issues from CSE and Remote Support teams in a timely
fashion
Ownership and follow up of pending issues to re...
The Enterprise Service Desk Engineer is a senior role responsible for maintaining and supporting multi-tenant Citrix, Exchange, VMware, and datacenter environments. You will handle escalated issues, ensure platform stability through proactive monitoring, and manage critical hosted infrastructure across Windows Server, networking, and virtualization technologies. The position requires strong technical expertise, clear communication, and the ability to identify and resolve complex problems quickly. You will work closely with Helpdesk teams and vendors, provide periodic after-hours escalation support, and deliver regular updates on tickets and projects. Success is measured by your ability to resolve escalations efficiently, maintain high uptime, and contribute to a reliable and collaborative operational environment.
JOB RESPONSIBILITIES
Respond to escalated issues from CSE and Remote Support teams in a timely
fashion
Ownership and follow up of pending issues to re...
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