Enterprise Managed Services Delivery Manager

Exciting opportunity for a Service Delivery Manager at a leading cloud solutions provider in Montreal, focusing on enterprise client relationships. This hybrid role emphasizes onsite engagement and strategic service delivery management.
As a Service Delivery Manager, you will take ownership of a tier one account, ensuring the customer experience is prioritized and operational efficiency is maximized. You'll work closely with internal teams to monitor SLAs, manage escalations, and drive continual service improvements. This role offers an excellent opportunity to influence account growth by identifying and advancing commercial opportunities.
Key Responsibilities:
• Own daily service delivery for a tier one enterprise client
• Monitor SLAs and proactively address performance gaps
• Manage escalations and partner on significant incidents
• Chair Monthly Service Reviews and ensure actions are executed
• Drive improvements using service data and customer feedback
Requ...