Found Description
Join TJX Canada as an Engineer II, specializing in ServiceNow development and Level 2 application support. Work in a dynamic environment that values collaboration and diversity.
In this role, you will leverage your experience in ITSM analytics to support L2 teams and provide valuable insights into application and infrastructure incidents. You'll contribute to improving service efficiency and stability by enhancing ITSM processes in alignment with ITIL best practices. Your analytical skills will be critical in identifying recurring issues and engaging with various operational teams.
Key Responsibilities:
• Provide Level 2 support for enterprise applications
• Analyze incidents to identify trends and gaps
• Collaborate with infrastructure and platform teams
• Design minor enhancements for ITSM workflows
• Maintain effective communication with stakeholders
Requirements:
• Hands-on experience in Level 2 application support
• Proficient in ServiceNow developmen...
In this role, you will leverage your experience in ITSM analytics to support L2 teams and provide valuable insights into application and infrastructure incidents. You'll contribute to improving service efficiency and stability by enhancing ITSM processes in alignment with ITIL best practices. Your analytical skills will be critical in identifying recurring issues and engaging with various operational teams.
Key Responsibilities:
• Provide Level 2 support for enterprise applications
• Analyze incidents to identify trends and gaps
• Collaborate with infrastructure and platform teams
• Design minor enhancements for ITSM workflows
• Maintain effective communication with stakeholders
Requirements:
• Hands-on experience in Level 2 application support
• Proficient in ServiceNow developmen...
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