Engineer I Technical Services

Responsibilities

• Technical Support & Troubleshooting: Respond to customer support inquiries via phone, email, and chat, addressing both basic and moderately complex issues, and performing initial concern triage. Perform troubleshooting for controllers and system applications, providing effective solutions to technical problems. Document all interactions by creating detailed cases for proper tracking, review, and reporting. Develop visual guides for troubleshooting or installation, such as technical drawings, work instructions, or troubleshooting guides, to support customer resolutions.
• Programming & System Configuration: Independently program Copeland Supervisory Controllers (e.g., E2, E3, Site Supervisor) using appropriate reference documents and tools. Assist in troubleshooting and optimizing controller configurations to improve system performance.
• Remote Commissioning: Conduct remote commissioning via phone for start‑up sites, ensuring all syste...