Supports the customer at the production by solving 1st level application topics
Prepares clear, fact-based and technically structured issue descriptions for second-level HQ support, enabling effective root cause analysis and follow-up actions
Generally, supports HQ at customer communication
Performing/supporting final Acceptance Test Protocol of new delivered AIMS® systems
Trains customer how to use AIMS® system
Defines and documents AIMS®-related application use cases
Elaborates solution concepts together with HQ Application
Tracks customer action items and open issues to support timely closure
Demonstrates and roll out of released software incl. new functionalities for the customer
Prepares and delivers detailed application-focused technical presentations to support sales activities
supporting MeRiT®:
Builds and maintains advanced...
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