Found Description
Who Are You and What You'll DoAs an Engagement Manager at Bishop Fox, your responsibilities will include, but not be limited to:Ensure that customers realize value from Bishop Fox services at each touchpoint of the customer experience.
Initial objectives include:Oversee delivery of Bishop Fox products and services to ensure compliance with contract deliverables and Service Level ObjectivesDelivering medium ******** hours) to large (500 hours and larger) projects on time, within scope, and under budgetExecuting project plans, proactively identifying and managing risks, resolving/ escalating issues, and driving projects to successful completionBuilding relationships with clients as measured by Net Promoter Score (NPS), ad hoc feedback, and successive contracts.Provide customer insights based on customer engagement results, YoY trending, industry comparison, and security best practices, and provide this information to both customers and to account planning teams for upsell/cross-se...