Found Description
The Professional Services (PS) Associate Engagement Manager is a key member of the 8x8 PS sales team, responsible for providing pre‑sales professional services support for the 8x8 portfolio. This role interacts directly with all levels of management on customer accounts.
Key Responsibilities
- Lead and oversee the review of scoping, planning, cost estimating, and pricing of professional services projects. This includes partnering with the Engagement Management team to develop statement of work, perform risk assessment, define goals and objectives, identify and document client requirements, determine resource and budget needs, assess project risks, and translate the client's business requirements into specific deliverables.
- Establish and grow productive relationships with the Sales Team to ensure achievement of team goals in new customer acquisition, upsell, and retention.
- Identify sales opportunities and lead PS pre‑sales planning...