Enercare Operations Analyst Role

Take your career further as an Operations Analyst with Enercare in Markham. In this full-time position, you will manage billing operations, ensure accuracy, and drive continuous improvement initiatives.
You will report directly to the Manager of Billing Operations while focusing on operational efficiency, analytics, and cross-functional collaboration. Your role will involve analyzing billing data, supporting project initiatives, and providing operational oversight to enhance customer experiences and service levels.
Key Responsibilities:
• Monitor and manage daily billing workflows and processes
• Analyze and resolve billing escalations and discrepancies
• Develop SQL queries and report on billing trends
• Collaborate with teams to implement process enhancements
• Maintain documentation for audit and regulatory compliance
Requirements:
• Minimum 3 years in billing operations or analytical roles
• Proficient in SQL and Microsoft tools including Excel
• St...