Endpoint Solutions Support Specialist Role

Join Fortinet's Burnaby team as a Support Specialist for Endpoint Solutions, providing top-tier technical assistance to our valued customers. Engage with partners while resolving intricate issues using your technical skills.
In this pivotal position, you'll utilize your expertise in troubleshooting, particularly related to FortiClient and Fortigate. Your role includes system information collection and fulfilling customer needs through education and efficient communication. A collaborative effort across teams enhances your ability to solve problems thoroughly and effectively.
Key Responsibilities:
• Conduct troubleshooting on Fortinet's core products
• Collect and analyze configuration and system data
• Propose corrective actions after detailed analysis
• Provide education on networking and product utilization
• Manage technical case escalations and resolutions
Requirements:
• Background in technical support or systems administration
• Advanced knowledge of...