End User Technology Support Specialist

Our client is a well‑established, premier global investment management firm with a strong international presence spanning over 20 countries. Known for delivering sophisticated, research‑driven investment strategies, they serve a diverse portfolio of institutional, private, and individual clients worldwide. They foster an innovation‑led culture backed by an integrated global technology platform, offering a highly collaborative environment where technology directly empowers business success.

Operating in a dynamic, high‑touch corporate environment, you will join an agile global technology support service unit, serving as the critical Level II interface between the business users and the wider IT ecosystem. Your main responsibilities will include:

• Diagnose, troubleshoot, and resolve complex issues across Windows 11 environments, virtual machines (VDI/Citrix), macOS, mobile operating systems (iOS/Android), and enterprise co...