Found Description
Overview
We are seeking an experienced Onsite Support Technician to manage desktop devices, provide deskside support, and ensure the smooth operation of end-user computing environments. The role involves break/fix services, IMAC, software deployment, patch management, and VIP support.
Responsibilities
- Provide onsite support with 2–4 years of experience in desktop/end-user computing environments
- Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution
- Deliver IMAC (Install, Move, Add, Change) and deskside support services
- Perform hard and soft break/fix services for laptops and desktops
- Provide hardware and software support and maintenance for Desktop (Field Users) Devices throughout their lifecycle, including remote management using appropriate tools
- Support, manage, optimize, and maintain desktop configuration and install...