Found Description
END USER SUPPORT SPECIALIST (Band 2)
Department: Corporate IT Reports to: Client Support Team Lead Functional alignment: Client Support Operations Lead Role family: End User Support / Client Support Operations
Purpose of Role
The End User Support Specialist (Band II) delivers structured, high-quality end-user technology support across assigned business units, ensuring a reliable and consistent client experience across endpoint, workplace, and user lifecycle services. The role focuses on controlled execution, stronger case ownership, workplace readiness, and support quality across defined support boundaries.
The role operates within a defined support model where Service Desk owns front-line support, including intake, triage, and resolution within defined scope; End User Support Specialists own structured execution for escalated and onsite support activities; End User Compute (EUC) owns endpoint platforms and stand...
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