End User Services Eus / Euc Coordinator (Cuauhtémoc)

Job TitleEnd User Services EUS / EUC CoordinatorLocationMexico CitySalary Range$55,500 - $78,500 MXN gross monthlyWork ModalityHybrid (with telework allowance)Compensation & BenefitsBase Salary: $***** - $55,000 MXN/month (gross)Vacation Days: 12 days the first year, increasing by 2 days annually for the next 4 yearsVacation Bonus: 30% of base salaryYear-End Bonus (Aguinaldo): Equivalent to 18 days of salaryPunctuality and Attendance Bonuses: Each up to 10% of gross salaryFood Vouchers: $1,****** MXN/month (approx.)Restaurant Tickets: $1,****** MXN/monthTelework Allowance: $***** MXN/month (approx.)Life InsuranceOpportunities for growth and learning in a global environmentPosition OverviewKey Responsibilities include:Lead the operation and performance of end-user services including Service Desk, VIP Support, Mobile, Asset Management, Print Services, Multimedia, and Virtualization.Manage vendor relationships, service contracts, and performance metrics (SLA/KPI).
Develop and maint...