End User IT Services Lead — Drive Support Excellence

Link-Worldwide in Tijuana is seeking a qualified individual to supervise and coordinate the daily activities of End User Services Analysts. Responsibilities include ensuring timely resolution of service desk tickets and managing vendor relationships related to end-user equipment.

The ideal candidate must possess an Associate's or Bachelor's degree in Information Technology, bilingual competency in Spanish and English, and 3-5 years of IT support experience, with at least 1 year in a supervisory role.

Join us to foster a customer-first mindset and drive continuous improvement.