End-User IT Incident & Problem Leader

Twilio is seeking an Incident and Problem Manager in Bogotá, Colombia, to lead the problem management process for end user computing services. You will investigate and analyze recurring incidents, develop solutions, and maintain a knowledge base to ensure effective problem resolution.

The ideal candidate has 3-6 years of relevant experience and a Bachelor's degree in computer science. Strong analytical and problem-solving skills are essential, along with knowledge of the ITIL framework. Competitive pay and various benefits are offered.