End-to-End CX & Operations Leader (P&L)

Jobtailor in the Philippines is seeking an experienced leader to manage end-to-end customer and client experience within a dynamic BPO environment. You will guide contact center operations through forecasting, capacity planning, and quality standards to deliver superior service.

The role focuses on driving performance, vendor alignment, and continuous process improvement using LEAN/Six Sigma methods, with emphasis on team coaching and capability development for managers.