Employee Services Officer

Overview

The Employee Services Officer is responsible for administering employee benefits, employee records, HR service requests, and employee lifecycle support activities in an accurate, timely, confidential, and service-oriented manner.

The role ensures that benefits and employee services transactions are compliant with company policies, statutory requirements, data privacy standards, and HR service delivery guidelines.

KEY RESULT AREAS AND RESPONSIBILITIES

Benefits Administration

• Administer employee benefits programs and related transactions to ensure timely, accurate, and consistent delivery of employee benefits.
• Process employee benefits enrolment, changes, updates, availments, and related documentation.
• Administer company-provided benefits such as HMO, insurance, leaves, allowances, loans, and other approved employee benefits.
• Coordinate with employees, providers, HR teams, Finance, and busine...