Employee

Key User Service Desk
No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.

Work with us – a leading provider in Cloud, SAP, Microsoft, and software development – to shape future‑proof IT solutions for our corporate clients.

Responsibilities

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• Act as the central contact point for technical key users regarding server, platform, workplace, and infrastructure‑related services.
  
• Receive, classify, prioritize, and document incidents, service requests, changes, additions, and reductions in the ITSM tool.
  
• Perform structured first analysis, validate information, and request missing details where required.
  
• Resolve standard and recurring technical issues independently within the defined scope.
  
• Route complex incidents and requests to the appropriate 2nd‑ or 3rd‑level resolver teams.
  
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