Found Description
BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.
Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future‑proof IT solutions for our corporate clients.
Digitize the German midmarket with us as a Key User Service Desk .
Your Tasks
- Act as the central contact point for technical key users regarding server, platform, workplace, and infrastructure‑related services.
- Receive, classify, prioritize, and document incidents, service requests, changes, additions, and reductions in the ITSM tool.
- Perform structured first analysis, validate information, and request missing details where required.
- Resolve standard and recurring technical issues independently within the defined scope.
- Route complex incidents and requests to the appropriate 2nd‑ or 3rd‑level resolver teams.
- Monitor ticket progress, update ticket documentation, and ensure transparent co...