Found Description
BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.
Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future‑proof IT solutions for our corporate clients.
Digitize the German midmarket with us as a Key User Service Desk .
Your Tasks
Act as the central contact point for technical key users regarding server, platform, workplace, and infrastructure‑related services.
Receive, classify, prioritize, and document incidents, service requests, changes, additions, and reductions in the ITSM tool.
Perform structured first analysis, validate information, and request missing details where required.
Resolve standard and recurring technical issues independently within the defined scope.
Route complex incidents and requests to the appropriate 2nd‑ or 3rd‑level resolver teams.
Monitor ticket progress, update ticket documentation, and ensure transparent communication throughout the ticket lifecycle.
Support ...
Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future‑proof IT solutions for our corporate clients.
Digitize the German midmarket with us as a Key User Service Desk .
Your Tasks
Act as the central contact point for technical key users regarding server, platform, workplace, and infrastructure‑related services.
Receive, classify, prioritize, and document incidents, service requests, changes, additions, and reductions in the ITSM tool.
Perform structured first analysis, validate information, and request missing details where required.
Resolve standard and recurring technical issues independently within the defined scope.
Route complex incidents and requests to the appropriate 2nd‑ or 3rd‑level resolver teams.
Monitor ticket progress, update ticket documentation, and ensure transparent communication throughout the ticket lifecycle.
Support ...