Found Description
Overview
Global Technology Solutions (GTS) at ResMed focuses on creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The Employee Experience Engineer role sits at the intersection of employee experience, technology, AI, automation, and platform operations. This role designs, builds, supports, and optimizes solutions that improve productivity and reduce friction, shaping how employees interact with technology.
Responsibilities
- Serve as an escalation point for complex support issues requiring technical investigation, workflow analysis, or cross-functional collaboration.
- Perform root cause analysis on recurring issues and identify opportunities to improve employee experience.
- Provide technical guidance, coaching, and support across workplace technologies.
- Design, build, support, and optimize automations, integrations, workflows, dashboards, AI solutions, agents, an...