Empathetic Customer Support Agent Role

Be a force for good as a Customer Support Agent with Randstad in Mississauga. Focus on high-quality customer care and support important programs dedicated to wellness and responsibility.
In this full-time position, you will engage with customers during evening and night shifts, addressing their inquiries compassionately while ensuring their needs are met. Your expertise will help implement self-exclusion programs across Canada and make a tangible difference in people’s lives.
Key Responsibilities:
• Address incoming calls and web form inquiries effectively
• Provide support for self-service registration processes
• Record account changes and updates within the CRM
• Identify clients in distress and facilitate support
• Document all processes for compliance and audit readiness
Requirements:
• Fluency in English with prior customer care experience
• Available for evening and night shifts
• Must have legal authorization to work in Canada
• Preferred exp...