Emergency Communications Officer, Calgary 9-1-1 - AMENDMENT

Emergency Communications Officer (ECO) – Calgary 9-1-1

Calgary 9-1-1 is calling you. As an Emergency Communications Officer, you’ll serve as the critical link between people who need help, and those who can help them.

Responsibilities

• Answer police calls (both emergency and non‑emergency) and ensure callers receive the required resources and support.
• Analyze events, assess risk, and adapt to high‑pressure, ever‑changing priorities and situations.
• Use Computer Aided Dispatch (CAD) systems and other technologies to perform tasks effectively.
• Make critical decisions under pressure and maintain focus and attention to detail.
• Work in a safety‑sensitive position, adhering to performance standards and protocols.
• Collaborate with emergency professionals and support the team throughout shifts.

Qualifications

• High School diploma or equivalent (GED) or proof of Canadian equivalency (IQAS/W...