EMEA IT Service Delivery Lead (Incident & Change)

An IT service management firm in Cape Town is seeking a Service Delivery Manager to oversee incident governance, manage stakeholder communication, and drive service excellence. The ideal candidate will have over 3 years' experience in ITSM roles, preferably with ITIL certifications, and be proficient in Jira Service Management. Candidates should be prepared for a collaborative environment, aligned with business hours in CET and required on-call participation. This position offers a competitive salary and comprehensive benefits.
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