Embroidery & Digitization Quality Lead

About the role: The Partner Operations Quality team at FYUL is responsible for quality outcomes across third-party fulfillment partners worldwide. We set the standards, manage partner performance, and drive the improvements that directly impact merchant and customer experience. We are looking for an Embroidery & Digitization Quality Lead to own the EMB quality agenda end-to-end. This is a senior individual contributor role at the intersection of craft expertise, quality systems, and partner management. The right person comes from the industry — someone who has lived inside production environments, understands what good digitization looks like at scale, and can translate that knowledge into frameworks that take our embroidery quality to the next level. This is not a role for someone who maintains what exists;
it is a role for someone who sees the gaps, defines what better looks like, and builds the systems to get there. Your daily tasks will include: Defining, owning, and continu...