Email QA & Performance Coach for Customer Support

Outsource Accelerator is looking for a QA Specialist in Metro Manila, Philippines. This role involves monitoring and improving the quality of customer email interactions, conducting audits, and providing structured feedback to support agents.

The ideal candidate will have 2–4 years in quality assurance, strong analytical skills, and a background in e-commerce. You will play a vital role in enhancing customer experience through data-driven insights and coaching.