Found Description
We’re looking for an Electronic File Analyst to join our Retirement Operations team at MBPS. In this role, you will process contributions of our Canadian Retirement members.
Position Responsibilities:
Deliver high-quality service to internal and external clients by ensuring accurate and timely request fulfillment and act as a key liaison for electronic client files.
Confidently manage member data across various administrative systems and provide expertise on systems, procedures, and file specifications.
Participate in troubleshooting and problem resolution, collaborating with internal partners to ensure client satisfaction and positive results.
Manage workload effectively by organizing and prioritizing tasks to consistently meet and exceed service levels, while seeking opportunities for process improvements.
Demonstrate proactive behavior by taking initiative, making decisions amidst uncertain...