eLearning Engagement & IT Support Officer

About the Role

Reporting to the eLearning Design Team Leader, you'll provide frontline support across a range of learning technologies, classroom systems, and student management platforms.

Working closely with academic staff, student services, compliance teams, and IT, you'll help ensure our digital learning environments run smoothly and effectively for both Acknowledge Education and the International College of Hotel Management (ICHM).

Key Responsibilities

• Provide real-time support to academic staff using Moodle, RTO Manager, and classroom technologies.
• Assist students with LMS access, online learning tools, and digital learning resources.
• Respond to and manage support requests through the Jira ticketing system, providing timely resolution and escalation where required.
• Prepare and set up Moodle courses for new teaching periods, including uploading learning materials, con...