#EG Business Analyst (ServiceNow)

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Key Responsibilities

• Lead requirements gathering through human‑centric design methods and visual techniques
• Conduct thorough analysis of current systems and processes to identify improvement opportunities
• Apply Design Thinking methodologies to create innovative solutions for complex problem statements
• PSDS and CSM Process Design: Map current state citizen service processes and design optimised future state workflows that maximis...