Educational Case Manager (Colombia)

Responsibilities

• Conduct intakes with families and students.
• Coordinate instructors and manage class schedules to maintain company efficiency and usage targets.
• Track student progress and manage virtual tutoring sessions.
• Provide outstanding academic services and quality customer service to students and their families.
• Support Regional Operations and answer phones, manage daily business data, and create/managing schedules.
• Ensure delivery of programs and initiatives for students and school district partners.
• Maintain TutorMe Education operating standards—including people, financial, and academic standards.
• Meet operational excellence standards and comply with company and regulatory requirements.
• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments.
• Build relationships with students and their families, fostering open communic...