Edmonton Helpdesk Technician Position

Grow your career as a Helpdesk Technician at Catalis in Edmonton, Alberta, and play a key role in technical support for government operations. Ensure smooth IT operations and user satisfaction.
As a Helpdesk Technician, you will be integral to troubleshooting, hardware support, and maintaining accurate records of IT assets. This position requires at least three years of experience in a helpdesk role and proficiency in Microsoft 365, Intune, and system deployment. You'll enhance our capabilities in delivering efficient government services.
Key Responsibilities:
• Troubleshoot user requests via multiple channels
• Configure and maintain hardware systems and peripherals
• Track and oversee software licences and assets
• Manage routine system updates and security compliance
• Handle user accounts and access management
Requirements:
• Minimum of 3 years’ experience in a helpdesk role
• Proficient with Microsoft 365 and Active Directory
• Working knowledge of...