EDGE L2 Support Shift team Leader / Senior Engineer

EDGE L2 Support Shift Team Leader / Senior Engineer

Location: Cebu, Philippines. Onsite with rotation pattern.

We are looking for an exceptional L2 Support Shift Team Leader with strong Linux skills to lead a team of L2 Shift Engineers responsible for 24×7 monitoring, maintenance, support, and deployment of our store infrastructure software.

Key Accountabilities

Fully responsible for your shift and to deliver a proactive world‑class support service to all global customers. You will shape scope, deliverables, toolsets, and processes for this new function and lead the efficient running of EDGE Support Operations.

Responsibilities and Duties

• Lead and manage the shift team, ensuring proactive support and adherence to SLA.
• Build and train the support team, including onboarding of new members.
• Plan and schedule shift workload, prioritizing tasks within the required timescale.
• Maintain high q...