Found Description
Due to our continued global growth, we are looking for an exceptional L2 Support Engineer with strong Linux skills to work alongside our Global technical operations team.
Title: EDGE L2 Shift Engineer
Location: Cebu, Philippines
Responsibilities
- Answering emails, calls, and online chat in a positive and friendly manner.
- Creating a record of each customer problem and spotting trends when applicable.
- Delivering technical IT support as required to our diverse client base.
- Monitoring live customers' EDGE software and infrastructure, troubleshooting issues and escalating issues to the wider EDGE Support Team.
- Managing Windows and Linux server operating systems.
- Assisting partners and customers with deploying the EDGE software.
- Monitoring live customers and cloud/store infrastructure.
- Fulfilling IT maintenance tasks scheduled by other team members.
- Promoting and pr...