ECS & SAP Client Delivery Manager - Enterprise Solutions Inc. (Saint-Hyacinthe)

ECS & SAP Client Delivery Manager (CDM)

Remote Contract Summary

You will be the main point of contact for SAP's private cloud customers - this includes our offerings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment. The Role

Your main goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases. Responsibilities

Engagement Management: Plan and review of services in accordance with the customer’s requirements, manage stakeholders. Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements. A...