Found Description
About the Role
The Sales Operations Associate will manage the daily eCommerce sales operations for the operations of the Singapore office.
Product Portfolio Management
- Competitor analysis – Product pricing and market research to benchmark against competitors’ products
- Updating inventory and promotions pricing for online channels
- Supporting coordination with eCommerce partners like Lazada, Shopee and others
- Creating and updating product content on online Ecommerce stores
Customer Experience
- Cresting the optimal post purchase customer experience
- Collaborate with eCommerce partner couriers to track KPIs and optimize process efficiency
- Coordinating with different internal stakeholders on any misplaced orders, wrong deliveries, etc.
- Special projects: Customer Failed Transaction outreach
- Analysis: Reviewing sales performance, operational KPIs, etc
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