Found Description
Responsibilities
Communicate with customers via email and phone to handle inquiries, provide support, and resolve issues in a timely and professional manner.
Manage operational cases related to logistics, including shipment tracking, delivery issues, and service complaints.
Enter, update, and correct data in internal systems while preparing reports using Microsoft Excel.
Analyze customer data and monitor key performance indicators to support operational reporting and decision making.
Coordinate with internal departments to ensure smooth workflow and continuous process improvement.
Support sales activities by assisting with customer requests and maintaining strong client relationships.
Ensure customer satisfaction by responding quickly and handling concerns in a professional and solution oriented manner.
Identify service gaps and suggest practical improvements to enhance overall customer experience.
Maintain...