E-Commerce Operations Specialist

Requirements

• Graduate of a Bachelor's degree in Business, Marketing, Communications, or any related field
• Tech-savvy and knowledgeable in social media platforms
• With at least 1 year of relevant work experience (preferred but not required)
• Must be organized, detail-oriented, and can work under minimal supervision

Responsibilities

• Manage and update the company's social media accounts (Facebook, Instagram, TikTok)
• Handle e-commerce platforms such as Shopee and Lazada including product listings, pricing, promotions, and inventory
• Process and prepare online orders ensuring accuracy and timely fulfillment
• Respond to customer inquiries, reviews, and messages across platforms in a professional and timely manner
• Monitor and track daily sales, returns, and issues
• Create weekly and monthly reports on sales performance, customer trends, and campaign results
• Assist in con...