E-commerce Operations Coordinator

Responsibilities

• Orders and fulfillment (daily): Process Shopify orders and pack every order to brand standard; book courier pickups, manage tracking, handle returns and exchanges; keep packaging materials stocked and organized.
• Customer service (daily): Respond to WhatsApp, email and Instagram messages within target response times using our playbooks; Escalate exceptions and refund requests to the founder.
• Content creation and digital marketing: Shoot product photos and short videos of our jewelry to brand standard guidance and visual playbooks provided; edit and retouch photos in Photoshop (background cleanup, color correction, cropping, and resizing for web and social); create and edit reels and short‑form videos for Instagram and other channels; schedule and publish content; manage comments and DMs; organize the photo and video asset library; support campaign execution as directed by the founder and marketing lead.
• Shopify administrati...