E-commerce & Marketplace Manager (Madrid)

Key Responsibilities

1. Manage online sales – Run Amazon store and company website. Handle product listings, promotions, and drive sales.
2. Handle shipping & logistics – Manage FBA/FBM or third-party couriers. Ensure stock availability and on-time delivery.
3. Manage returns & after-sales – Process returns, exchanges, refunds, and customer complaints. Maintain good store ratings.
4. Build from scratch – Set up and improve the whole process from sales to shipping to after-sales.

Qualifications

1. Have e-commerce operations experience, familiar with Amazon Seller Central.
2. Experienced in inventory management and shipping processes (FBA or self-shipping). Able to work with couriers on pricing.
3. Can independently handle returns, exchanges, and customer disputes.
4. Basic Excel skills for inventory and sales reporting.
5. Ability to communicate in English in daily work is a plus.