E-Commerce Customer Service Manager

We’re a rapidly expanding e-commerce brand passionate about quality products and unforgettable customer experiences. As we scale, we’re looking for a proactive and strategic Customer Service Manager to lead support operations and serve as a vital link to our executive team.

Role Overview

This role combines team leadership, tactical execution, and high-level collaboration. You’ll guide daily customer service workflows while actively communicating with company leadership to share insights, resolve pain points, and support broader business goals.

Key Responsibilities

• Lead and mentor the customer service team, promoting a culture of responsiveness and empathy
• Manage day-to-day operations across digital platforms with attention to efficiency and quality
• Build and optimize support systems using Shopify and return platforms; ShipStation experience a strong plus
• Collaborate closely with senior leadership to communica...