Dynamics 365 CX Solution Architect — Senior Expert

ELCA Informatique SA in Pully, Switzerland is seeking a Senior Expert / Solution Architect for Microsoft Dynamics 365 Contact Center. You will spearhead complex customer experience transformations, leading initiatives and providing strategic advisory services to clients across various sectors.

The ideal candidate will possess at least ten years of related experience, a strong understanding of omnichannel customer journeys, and expertise in AI-assisted customer service solutions. We value professionalism, a team-driven spirit, and a commitment to digital transformation.