Found Description
Join Long View as a Global Service Desk Team Lead, leading teams to provide stellar IT support. This dynamic role is available in Calgary, Edmonton, Toronto, or Vancouver.
With your strong leadership skills, you'll oversee the service desk operations ensuring a client-centric approach. You will be instrumental in developing standards and maintaining high performance across various technologies. As a mentor, you will nurture your team's capabilities while fostering strong relationships with users and external partners.
Key Responsibilities:
• Deliver customer-focused service desk management
• Report on KPIs and improve service delivery standards
• Collaborate on service enhancements and operational efficiencies
• Formulate and execute business continuity and recovery strategies
• Coach team members to meet and exceed service goals
Requirements:
• 3+ years in IT team leadership
• 5+ years in IT support roles
• Strong problem-solving and multitasking abili...
With your strong leadership skills, you'll oversee the service desk operations ensuring a client-centric approach. You will be instrumental in developing standards and maintaining high performance across various technologies. As a mentor, you will nurture your team's capabilities while fostering strong relationships with users and external partners.
Key Responsibilities:
• Deliver customer-focused service desk management
• Report on KPIs and improve service delivery standards
• Collaborate on service enhancements and operational efficiencies
• Formulate and execute business continuity and recovery strategies
• Coach team members to meet and exceed service goals
Requirements:
• 3+ years in IT team leadership
• 5+ years in IT support roles
• Strong problem-solving and multitasking abili...
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