DX Returns Manager

Job Title

Job Description

Job title:

The DX Returns Manager is responsible for the end-to-end management of Parts Returns for the Philips Direct Export (DX) business. The role safeguards Philips' returns inventory (financial exposure > EUR 20M), drives operational performance with Channel Partners and Markets, and ensures timely returns execution in line with agreed Service Level Agreements (SLAs).

As the DX Return Manager for Direct Export Returns and Logistics, the role drives process standardization, operational excellence, performance management and continuous improvement across the global Direct Export organization. The role is expected to actively leverage digital capabilities and Artificial Intelligence (AI) to improve operational efficiency, automate repetitive activities, generate actionable insights, and support data-driven decision-making.

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