Found Description
Responsibilities
- Ensure the highest standards are kept in guest service, cleanliness and maintenance standards
- Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition
- Oversee all Guest Relations processes
- Assist in employee relations processes
- Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor
- Attend morning meetings
- Able to compile the roster, roster management
- Set up and create training for all new recruited Guest Relations Officers
- Ensure that all guest queries are taken and processed in a speedy and efficient manner
- Ensures that all Guest Relations Officers adhere to the established policies and procedures of the estate
- Ensure attention to detail in all tasks given
- Ensure all Guest Relations Officers are trained on all aspects of the property